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IT System Engineer Job iGaming Company B2B

Type:
B2B
Sector:
IT
Sphere:
iGaming
Location:
Asia
Location:
Asia
Ref:
SC-2021203-01
Listed on:
December 3, 2021

Location: Taipei

About the Hiring Company:

We are a company that provides B2B product support services. We provide 24/7 continuous support to keep the products running at their best and we are always striving to deliver the highest standard in first line technical support, to meet even the toughest business needs of our corporate customers.

Job Description:

    • Coordinate troubleshooting session effectively with other Tier-2 or Tier-3 support teams
    • Proactively monitor system performance and apply with an effective solution
    • Act as first-line fault handling and escalation for IT system in general
    • Report and update business stakeholders effectively when high urgency incident occurs
    • Track incidents and requests with ticketing system which align with ITIL practices
    • Function as the first point of escalation contact for clients and internal groups
    • Identify and document issues suitable for entry in the company's knowledge base
    • Ensure all client communication channels are functional and attend to 24x7
    • Provide excellent customer services to both internal and external parties
    • Work with flexible 24x7 rotation shift all year round
    • Coordinate and complete assigned projects or tasks

    The Successful Candidate:

    • 2 or more years’ of experiences in a Technical Support or similar role
    • Relevant Degree or post-secondary education (Ex. BSc IT / IS)
    • Basic understanding of network infrastructure, IT system monitoring tools and service management concepts
    • ITIL V3 certification would be a bonus
    • Microsoft Certified IT Professional or Microsoft Certified Solutions Expert would be a bonus
    • Any modules or certification covering Microsoft SQL 2014 / 2016 would be a bonus
    • Self-motivated and willing to learn and develop new skills
    • Quick response and flexible, and capable to adapt to changes quickly
    • Contribute to a positive and cohesive team
    • "Can do" attitude, and actively seeks ways of improving
    • Clear communication skills (both written and verbal) in Mandarin
    • Able to work in Taiwan and Mandarin fluency
    • Work permit provided for non Taiwan citizens but must speak fluent Mandarin/English
    • Language skill required: English (basic level for listening & speaking and intermediate level for reading & writing)
    More details
    Listing from
    Recruitment: SmartRecruitment.Com
    Breakdown
    About us

    SmartRecruitment.com is our responsible recruitment partner for this position, they are a consultancy firm within recruitment/head-hunting. SmartRecruitment.com support their clients in recruiting iGaming and casino experts. SmartRecruitment.com recruits iGaming experts globally. 

    IT System Engineer Job iGaming Company B2B

    Type:
    B2B
    Sector:
    IT
    Sphere:
    iGaming
    Location:
    Asia
    Ref:
    SC-2021203-01
    Listed on:
    December 3, 2021

    Location: Taipei

    About the Hiring Company:

    We are a company that provides B2B product support services. We provide 24/7 continuous support to keep the products running at their best and we are always striving to deliver the highest standard in first line technical support, to meet even the toughest business needs of our corporate customers.

    Job Description:

      • Coordinate troubleshooting session effectively with other Tier-2 or Tier-3 support teams
      • Proactively monitor system performance and apply with an effective solution
      • Act as first-line fault handling and escalation for IT system in general
      • Report and update business stakeholders effectively when high urgency incident occurs
      • Track incidents and requests with ticketing system which align with ITIL practices
      • Function as the first point of escalation contact for clients and internal groups
      • Identify and document issues suitable for entry in the company's knowledge base
      • Ensure all client communication channels are functional and attend to 24x7
      • Provide excellent customer services to both internal and external parties
      • Work with flexible 24x7 rotation shift all year round
      • Coordinate and complete assigned projects or tasks

      The Successful Candidate:

      • 2 or more years’ of experiences in a Technical Support or similar role
      • Relevant Degree or post-secondary education (Ex. BSc IT / IS)
      • Basic understanding of network infrastructure, IT system monitoring tools and service management concepts
      • ITIL V3 certification would be a bonus
      • Microsoft Certified IT Professional or Microsoft Certified Solutions Expert would be a bonus
      • Any modules or certification covering Microsoft SQL 2014 / 2016 would be a bonus
      • Self-motivated and willing to learn and develop new skills
      • Quick response and flexible, and capable to adapt to changes quickly
      • Contribute to a positive and cohesive team
      • "Can do" attitude, and actively seeks ways of improving
      • Clear communication skills (both written and verbal) in Mandarin
      • Able to work in Taiwan and Mandarin fluency
      • Work permit provided for non Taiwan citizens but must speak fluent Mandarin/English
      • Language skill required: English (basic level for listening & speaking and intermediate level for reading & writing)

      More details
      Listing from
      Recruitment: SmartRecruitment.Com
      Breakdown
      About us

      SmartRecruitment.com is our responsible recruitment partner for this position, they are a consultancy firm within recruitment/head-hunting. SmartRecruitment.com support their clients in recruiting iGaming and casino experts. SmartRecruitment.com recruits iGaming experts globally.