Location: Kuala Lumpur
About the Hiring Company:
We are a pioneer iGaming company in Malaysia. Our team with over 8 years experience are here to guide and nurture you into achieving your dream. We believe the success of you as an individual, is the success of the company as a whole.
In recent years, we are rapidly expanding into other markets, Singapore, Thailand, Vietnam and Indonesia.Â
Our vision is to become a large corporation with multiple brands under our wings.
We welcome highly dedicated and passionate talents to join us in achieving our vision together.
Job Description:
- Build and manage telesales team.
- Implement telesales strategies to grow new players database.
- Communicating with customers and sales representative.
- Analyzing customer behavior (complaints, feedbacks/comments, satisfactions)
- Gathering information about customer complaints (HOWs, WHYs)
- Developing aggressive acquisition and retention strategies based on customer feedback.
- Negotiating with customers to retain the business.
- Meeting with the sales team to propose customer retention solutions.
- Writing and presenting customer behavior reports.
- Building positive relationship with customers and business associates.
The Successful Candidate:
- Min 2-years experience in B2C Online Casino industry for Tele Sales.
- Minimum high school, Diploma, or bachelor’s degree in economics, sales, marketing, or related field.
- Good communication skills in English and Mandarin Chinese.
- Highly motivated and determined.
- Perform teamwork in sales-oriented environments.
- Excellent skills In Microsoft word, excel, PowerPoint, etc.Â
- Outstanding negotiation skills with the ability to resolve issues and address complaints.
- Extensive network to acquire database.
- Good knowledge of relevant computer programs (e.g., CRM software) and telephone systems.
- Willing to work in office in KL, Malaysia.
- Ability to learn about products and services and describe/explain them to prospects.
- No managerial experience needed but a big plus
Interested?
If the position has caught your attention and you wish to apply, please upload your CV along with your contact info. If you want to know more about the position.