Location: Taipei, Taiwan, Asia
About the Hiring Company (B2B):
We are one of the world’s leading provider of video-streamed live gaming solutions, delivering world-class, ‘as real as it gets’ live dealer gaming to our licensees, which include many of the world’s best-known gaming brands.
Our services, which allow licensees’ players on desktop, tablet and smartphone to play live games at real tables and with real dealers, have won multiple industry awards. That success is largely down to the quality and commitment of our people, and we are always looking to expand our talented teams.
Today, we are composed of 5,000+ hardworking and forward-thinking employees based across 13 countries, committed to delivering a flawless experience across multiple media and channels.
Job Responsibilities:
• First/Second line IT support for company internal users and contractors.
• Installing, configuring and troubleshooting user laptops, workstations, printers, mobile
devices and other office IT equipment
• Configuring, administering and updating Windows, MAC, Linux operating systems on user devices.
• Managing user device environment using user device management tools.
• Creating and managing user accounts in Okta, AD, Azure AD, o365 and other systems.
• Physical network related tasks (patching, device installation, ports assignment).
• Server and network equipment installation and maintenance, cable patching in data centers and server rooms.
• Keeping inventory of IT purchases and assets - creating/updating inventory records,
assigning equipment to users, auditing inventory, performing decommissioning.
• Working closely with the facility and security teams to resolve security issues.
• Constant development and improvements of local IT infrastructure.
• Performing other duties, as asked by the manager, which are related to this position or IT infrastructure.
• Replacing colleagues or direct manager during their vacations, sick leaves and other
absences. Replacement takes place during working time, and it is not considered as
additional work.
• Installation and configuration as per solution designs and architecture and following system
change requests for office and DC IT infrastructure and computer hardware.
• Accounts management.
• Providing IT assets management according to internal procedures.
• Providing service/system operations and regular/ad-hoc maintenance to ensure fulfilment of service availability and security requirements.
• Providing accurate service/system metrics data and reporting on service/system availability,
capacity and security.
• Timely issues resolution, escalation to third party suppliers and problem analysis and
resolution.
• Provisioning system updates and deployments according to respective internal procedures.
• User request fulfilment according to established SLAs
• Requesting the manager to provide timely and accurate job assignments and to secure
necessary resources for execution of job responsibilities and tasks.
• Providing the manager proposals for work improvement.
• Any other ad-hoc duties that may be required.
The Successful Candidate:
• Secondary (higher, special etc.) education.
• Good written and spoken English (TOEIC 850 or above)
• Fundamental IT skills – hardware, OS, applications, networking, security.
• At least 2 year experience in supporting user IT devices hardware and software.
• Experience using and managing workstations in heterogeneous environment, remote
management services, file sharing, collaboration, e-mail and directory services.
• Fundamental knowledge of IT procedures and security principles.
• Certifications on IT systems administration/support preferred
• Enterprise employment experience preferred.